Mairo Chalet Luxury Cabin

Use this agreement to complete your reservation.

GENERAL TERMS. Terms include those in this agreement ("Agreement"); any online agreement or terms, confirmation; any directions, instructions (check-in, checkout...), house rules, & similar documents; any condominium or homeowners' association rules & applications, including required approvals; and, any options, optional agreements, and waivers. Should any conflicts arise, the terms of this agreement prevail.

PROPERTY ("PROPERTY"). Mairo Chalet, Sevierville, TN, as described in the online listing.

PAYMENTS & CHARGES. Payment & charges are in accordance with any online agreement and terms below.

Payment. Major credit & debit cards accepted. Full payment of the total amount is due upon reservation.

Chargebacks & Refunds. Guest waives any right to dispute a credit/debit card charge or request a refund from the platform, and agrees to the use the alternative grievance, litigation, and arbitration policies in this agreement.

Fraud Disclosure. If the property is uninhabitable or Brimob Investments materially breaches or misrepresents the condition of the property, Guest is entitled to vacate the Property & receive a prorated refund & agrees to waive any right to compensation unless the Property is vacated. However, if Guest remains then disputes a credit card charge, Guest is guilty of a fraud, the rights regarding which shall be enforced to the fullest extent of the law.

Cancellations & Changes. A fee in the amount of all payments received applies to all cancellations, for nonpayment, & for not occupying the Property. Changes, when available, may result in a rate and/or fee increase. Reservations are cancelled without refund if Guest provides false information when reserving. There are no refunds for unused days, unmet expectations, problems with the property (unless rendered useless), bad weather, natural disasters, or personal or other reasons. Rescheduling will be permitted, but not refunds, when required by law, due to a mandatory evacuation of the property or legally defined impracticality, impossibility, or frustration of purpose, provided the reservation is rescheduled before the original rental period, payment is made for any rate & fee increase, & the new arrival date is within 1 yr. Brimob Investments reserves the right to cancel reservations & refuse service to anyone, to the extent permitted by law.

OCCUPANCY. Maximum occupancy is 10 guests total, applies 24/7.

ADDITIONAL CHARGES AND FORFEITURES. Guest is not entitled to a partial or full refund if removed from the Property for a violation of the Agreement. Guest will be charged what is agreed to be nonpunitive amounts as follows:

• $500 for each unauthorized animal or each 4 hours or portion thereof of late checkout.
• $150/person/day or portion thereof if unauthorized or over occupancy limit.
• The invoiced amount plus $100 (or $100/hr. or portion thereof for staff hours) for odor removal due to smoke or otherwise, fines/citations/penalties, replacement of missing/moved items, damages not covered by damage waiver, stains, bed bug treatment, technical support, long distance phone calls, pay-per-view purchases, tampering with equipment (air conditioning, smoke/fire detectors & extinguishers), failure to return keys/passes/fobs, extra cleaning (including due to illness), and similar acts & omissions.

GRIEVANCE POLICY. Please contact Brimob Investments immediately with any concerns. We guarantee we'll do all we can within policy & reason to accommodate you. Claims are waived unless promptly reported & a reasonable time to cure provided.

ANIMALS. Pet Policy. Pets are not allowed without written permission from Brimob Investments & payment of a $250 fee. Emotional Support Animals (ESA's). ESA's require official documentation (from a doctor or the government) of a diagnosed disability, unless readily apparent. Service Animals. Service Animals in training require a written request at time of reservation. No documentation is required but a person who knowingly misrepresents him/herself as being qualified to use an ESA or service animal will be prosecuted to the fullest extent of the law.

NOISE. The Property is in a residential area. Code compliance is required. Quiet Hours are 10 PM - 8 AM.

HEALTH AND SAFETY CONCERNS.

Lead & Radon. There is no known lead or radon hazard.
Wildlife. TN wildlife can be dangerous. Be cautious.
Bed Bugs. The Property was inspected, no bed bugs were present, & bed bugs were not reported by the previous Guest. Therefore, any bed bugs are presumed to be from Guest, absent clear & convincing proof otherwise. If found, Guest must vacate the property immediately without refund & pay for bed bug treatment.
Allergens and Aggravants. Property is cleaned according to professional standards. Guest assumes responsibility to remediate any symptoms resulting from allergies or aggravants, including mild mold problems.
Smoking and Vaping. Smoking & vaping are prohibited on Property, incl. outside.

NOTICE. Notice to Brimob Investments is proper only if emailed to info@brimobinvestments.com and to Guest's email address of record.

PROPERTY ACCESS AND USE. Only basic supplies are provided. Guests must keep the air conditioning at or above 70°F, heat at or below 74°F, and the fan on Auto, with doors, windows, and blinds kept closed. Brimob Investments may enter the property when reasonably needed for inspection, service, or real estate purposes, with reasonable notice given except in urgent situations. Parties, gatherings, and other social functions are prohibited; violations can result in removal by law enforcement and cancellation without refund. Minor issues (equipment glitches, utility interruptions, pests, noise, wear and tear, weather, etc.) aren't considered a breach of the agreement unless caused by Brimob Investments' gross negligence, and Guests are charged for service calls stemming from false reports or Guest-caused problems. Guests may not claim residency rights at the property, and Brimob Investments can remove anyone violating the agreement without refund.

PARTY RESPONSIBILITY. Each party is liable for loss, damage, or injury caused by their own negligence or misconduct, and Guest is also responsible for the actions of their invited guests. Both parties must carry appropriate insurance. Brimob Investments isn't responsible for lost or stolen items; anything left behind is considered abandoned if a reasonable attempt to return it (for a fee) fails. If Brimob Investments can't provide the reserved accommodations, the only remedy is a prorated refund, not a free upgrade. The property is rented "as is": Brimob Investments only guarantees it meets legal and contractual requirements, photos and descriptions were provided in good faith but may not reflect normal wear and tear or minor cleaning issues, and Guest waives any claim that the property didn't match its description.

LEGAL TERMS. This is the entire agreement between the parties, replacing any prior negotiations or agreements; headings are for convenience only, and the agreement won't be interpreted in favor of either party over the other. Only Brimob Investments' ownership can modify this agreement, and only in writing; Guest cannot assign, delegate, or sublease their reservation. If any provision is found invalid, the rest of the agreement stays in effect. No warranties apply beyond what's explicitly stated, and Brimob Investments has sole discretion in determining breaches and remedies, in good faith and consistent with standard vacation-rental practices. Brimob Investments isn't required to perform if unforeseen circumstances make it impracticable, and no breach is waived unless agreed to in writing. Guest agrees to defend, hold harmless, and reimburse Brimob Investments (and its affiliates, officers, and employees) for any third-party claims, legal fees, or costs arising from the agreement or from Guest's invitees. Unless stated otherwise, the maximum remedy for a breach is actual direct financial losses plus reasonable attorney's fees; Brimob Investments is not liable for consequential or incidental damages, and any liquidated damages here are non-punitive. Disputes over $15,000 go to binding arbitration under AAA rules, with Sevier County, TN courts as the exclusive forum and Tennessee law governing; both parties waive the right to a jury trial or class action. Brimob Investments is entitled to attorney's fees when defending against chargebacks, negative reviews, complaints, or litigation related to this agreement. No third party has any rights under this agreement. Guest consents to Brimob Investments' use of their data (as permitted by law) and agrees not to involve outside code enforcement or law enforcement regarding their stay. The agreement may be signed in counterparts.

Guest consents to a background and/or social media screening. Satisfactory results are required. Guest agrees to obtain informed consent of all members of Guest's party to be bound by the terms of this agreement. For Emergencies, Dial 911.